No, you're not locked into any long-term contract. Our subscription is flexible and can be cancelled at any time without penalty. We believe in transparency, so the price you see is the price you pay – there are no hidden costs or fees. Your subscription renews automatically each month (or at your chosen frequency), but you're free to pause, skip, or cancel whenever you like through your account dashboard. We're confident you'll love our service, but we want you to stay because you want to, not because you have to!

We want you to love every box! When you sign up, you can set preferences for spirits or ingredients you really dislike. If a monthly cocktail contains something you've marked as a dislike, we'll contact you with options:

✦ We can offer a suitable substitute that aligns with your tastes.
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✦ We can provide tips and recipes to help you explore the ingredient in a new way – you might discover a new favourite!
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✦ In some cases, we can provide an entirely different cocktail option.

Our goal is to expand your cocktail horizons while ensuring you always receive a box you're excited about. Remember, you can update your preferences at any time in your account settings.

We welcome members with various dietary needs and do our best to accommodate them. Here's how we handle allergies and dietary requirements:

✦ When you sign up, you can inform us about your allergies or dietary restrictions in your profile.

✦ We provide detailed ingredient lists for all our cocktail recipes and products.

✦ Where possible, we offer substitutions for common allergens or restricted ingredients.

✦ Our customer service team is always available to answer specific questions about ingredients.

However, please note that while we make every effort to provide accurate information, we source our products from various suppliers and distilleries. As we are not the producers, we cannot guarantee that our products are free from trace amounts of any particular allergen or ingredient.

We strongly recommend that members with severe allergies or strict dietary requirements carefully review the ingredient lists provided and consult with their healthcare provider before consuming our products.

Your safety is important to us, and we're here to help you make informed decisions about your subscription.

Absolutely! ElixElite members enjoy several exclusive benefits:

✦ Access to members-only virtual masterclasses led by award-winning bartenders.
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✦ A growing library of premium cocktail recipes and video tutorials.

✦ Reward points system redeemable for bar equipment and unique experiences.

✦ Exclusive access to limited edition cocktail kits.

✦ Members-only giveaways and competitions.

As we grow, we're excited to introduce even more perks. Stay tuned!

You bet your sweet sangria, we do! Unless the region is alcohol restricted, our delivery networks can reach even the most remote parts of our vast nation.

Our kits are designed to be accessible for beginners while still offering excitement for the experienced. Each box includes detailed instructions and tips to help you create perfect cocktails every time.

Our schedule is designed to support local, boutique distillers and ensure you get the freshest cocktail experience:

✦ Billing: 14th of each month.

✦ Shipping: 18th of each month.

✦ Delivery: Typically early the following month.

This timing allows us to work closely with small-batch Australian distillers, giving them time to prepare your order without rushing. It also means your box arrives at the perfect time to kick off a new month of cocktail adventures!

You sure can! Currently our only gifting option is buying the presale as a gift, but before you know it, we'l have flexiple options available.

We understand that life can get busy, and sometimes you might forget to pause or cancel your subscription. Here's how we handle these situations:

✦ There's a two-week window between billing and shipping. If you contact us during this time, we can often stop the shipment and refund your payment.

✦ If your box has already shipped, you can return any unopened box within 30 days for a full refund.

✦ Remember, you can easily pause, skip, or cancel your subscription anytime through your online account.

Our customer service team is always here to help with any subscription issues.

Yes, you can cancel your subscription at any time. We believe in providing flexibility to our members. Simply contact our customer support team, and they will assist you with the cancellation process.